Portfolio

This scenario-based eLearning experience is a conceptual project designed to equip customer service representatives with the skills and strategies needed to handle challenging customer interactions effectively in a risk-free environment.

Audience:
Customer service representatives in call center or remote support roles across retail, hospitality, and service industries, from entry-level to experienced employees.

Responsibilities:

Instructional design (action mapping, storyboarding, content development, prototype, full build), visual design, eLearning development, and assessment design.

Tools Used:

Articulate Storyline 360, Canva, Google Docs, MindMeister, Pexels

This eLearning project equips elementary educators with practical strategies and tools to design tiered, student-centered lessons that engage all learners in a multi-age classroom. 

Audience:
Elementary educators and instructional staff working in multi-age settings, team-teaching models, or inclusive classrooms where flexible grouping and differentiated instruction are key. 

Responsibilities:

Instructional design (ADDIE framework, action mapping, storyboarding, visual mockups, scenario design, content development, prototype and full build, assessment design, and resource creation). 

Tools Used:

Articulate Storyline 360, Articulate Rise 360, MindMeister, Pexels, Canva, Loom, Google Docs, ChatGPT

This microlearning course empowers busy professionals to take control of their time by addressing two of the biggest challenges in the workplace: procrastination and interruptions. Through interactive strategies, a customizable action plan, and real-world application, learners leave with practical tools to improve focus and follow-through immediately. 

Audience:
Corporate professionals and team members in any role who want to improve time management and productivity by overcoming procrastination and managing interruptions more effectively.  

Responsibilities:

Instructional design (ADDIE framework, action mapping, scenario design, visual planning, microlearning strategy, interactive development, assessment design, resource creation, accessibility checks, final QA)  

Tools Used:

Articulate Rise 360, Canva, Pexels, Loom, Google Docs, ChatGPT